Our orders are delivered by UPS Ground.
All floor mats are handmade, and we usually ship within 7-10 business days after your order is placed excluding weekends and holidays. UPS Ground (for continental US addresses) usually takes 4-5 business days for customers in the mid-west and 5-7 business days to either coast.
If damages occur in shipping, please contact Customer Service immediately.
We will allow you to cancel an order only before the items are manufactured (usually within 24 hours). Once the items are made, the order cannot be cancelled for any reason. If you do decide to cancel your order prior to the items being manufactured, we will refund your payment, minus a 10% Cancellation Fee.